Can’t get to the Library? We deliver!

Did you know that Boone County Public Library’s Outreach Delivery staff will bring Library materials to your home when you are unable to visit the Library?

Any Boone County resident, regardless of age, who is unable to visit the Library due to a temporary or permanent physical limitation, or lack of transportation, may receive delivery. Currently the Library has 140 customers who receive monthly deliveries at their homes, senior apartments, retirement homes and even a monastery. This number changes frequently as new people request the service and others no longer need it.

The Library’s Outreach Assistant, Debbie Carroll, chooses and delivers most of the books with help from Outreach Delivery Driver Bruce Demoret. Debbie has worked for the Library for three years and describes her job as “awesome.”

“Everyone is always happy to see me when I deliver their books. Some of them have told me that I have made a difference in their lives,” said Debbie, “and that is very gratifying.”

When someone new signs up for delivery, Debbie either talks with them on the phone or meets with them in person to get a sense of the types of books they like to read. “If they like animals and have pets, I might ask them if they’d like to read cat mysteries,” said Debbie. “If they really like an author and have read everything by her, I’ll do some research to find similar authors for them.”

People enroll in the outreach delivery program for a myriad of reasons. Some cannot drive anymore, others have a temporary illness or ailment and just need a little help until they get back on their feet, and some just don’t have access to transportation.

“A man called one day and told us his car was broken,” said Debbie. “He asked if we could come pick up his library book. When we picked up the book, we noticed that it was a book on auto repair.”

Most of the people enrolled in the Library’s Outreach Delivery program are elderly and many of them have some form of macular degeneration. They look forward to Debbie’s monthly visits and she doesn’t disappoint when she shows up with a smile on her face and her arms full of books!

“It’s like Christmas and my birthday every time Debbie comes,” said Elaine Millar.  “It means the world to me. I’m homebound.”

Mrs. Millar has been receiving book deliveries from the Library for about two years. She was a regular customer at the Scheben Branch until she couldn’t drive any more. Knowing how much she loves to read, staff members from Scheben told her about the Outreach Delivery program.

“Reading constantly gets me out of my dreary world. It’s an escape,” she said. “I don’t have any problems when I read.”

Mrs. Millar likes to read murder mysteries by James Lee Burke as well as books by Debbie Macomber, Iris Johanson and James Patterson. She says she has enjoyed reading ever since she was a girl.

“As a girl I was allowed to open one present before Christmas and it was always a book. If you can’t read, how can you learn anything?”

Another one of Debbie’s customers is Laurana Winkle; she’s been receiving book deliveries for four or five years. She says, “My grandson, Dennis, found out about the library’s homebound program on the computer. He said, ‘Grandma, why don’t you save money borrowing books instead of buying them?’”

Mrs. Winkle reads about 1,000 books a year. Sometimes she reads them faster than Debbie can replenish them. “I recommend Word searches while people are waiting for their books. I order word searches through the mail – 40 at a time,” said Mrs. Winkle. “I also do them when I need to rest my eyes a bit, close to the end of my books.”

Some of Mrs. Winkle’s favorite authors are Debbie Macomber, Nicholas Sparks, Francine Rivers, and Karen Kingsbury. She also likes Amish books.  “I like about any type of book, especially Christian fiction.”

Debbie doesn’t just drop the books and run. She spends time chatting with each of her clients when she picks up their books and brings them more. Mrs. Winkle said, “Debbie has become a good friend to me. I love the homebound service. Everyone who has worked with homebound has been nice and polite.”

Debbie’s response, “It’s fun to make people happy!”

Do you or someone you know have trouble getting to the Library because of a physical ailment or lack of transportation? Call Debbie at 342-BOOK (2665) extension 8108 or fill out a registration form. We’d love to help!


Becky Kempf has been the Public Relations Coordinator at Boone County Public Library for twelve years. A graduate of Wright State University, she previously worked for Girl Scouts of Kentuckiana and the Association for the Advancement of Arts Education.

Libraries today are about people, not books – part two

Becky Kempf, Public Relations Coordinator
This is part two of a blog post on how the main focus of libraries has changed from books to being primarily about people (read part one here). Libraries today are changing almost as fast as technology. Part of it is because we’ve always been in the business of information and our mission is to provide you with the most accurate, up-to-date information available. This includes keeping up with the latest technology. Library catalogs are no longer on cards in drawers and there aren’t pockets for checkout slips in our books anymore. These days, because of RFD technology, you just scan your books and card at our self-check stations and you are good go!  You can still check out traditional books at Boone County Public Library, but you can also check out eBooks, Nooks, iPads, laptops and video games. You can even download free music and stream videos. (Did you know that some libraries check out fishing poles, cake pans, and tools?)

Library buildings are getting bigger too and if you’ve been in one lately, you know it’s not to hold more books. Libraries are getting bigger to hold more people!  We aren’t just in the business of books and information anymore, we’re in the business of people – of communities. Libraries today look hard at their communities and seek to fill in the gaps. Each library is a little different because they reflect the needs and wants of the people in their community. That’s what we do at Boone County Public Library, we look at what you want and try to provide it for you, whether it is answers to questions, resume-writing help or even fishing poles!  I asked some of my co-workers why they like working at the Library – what keeps them coming back day after day. If you‘ve been following this blog, you know that all of their answers lead back to people – serving people – serving you!

Shaun Davidson, Adult Programmer
I love that the Library brings people together to experience activities and events that are unique to Boone County. There is truly always something going on! I especially enjoy our free concert series, which is one of the very few places, if not the ONLY place in the county, to hear high caliber live music in styles ranging from classical to bluegrass. 

Jasbir Chahal, Branch Manager, Florence Branch
I love working at the Library because I find helping people very satisfying and rewarding. When a  customer walks in the door with a confused and scared look because he has been told that the only way he can apply for a job is online and he has no idea how to do it – we help him. We sit down and walk through the job application process together. Then when he comes back in, a few weeks or months later, and tells us he got the job – it makes it all worthwhile.

Another example –A veteran visited our branch and he was down, physically and mentally. We provided a little TLC and told him about agencies that could help him. The customer returned a year later and told us that he got the help he needed at the VA hospital and now has a job and an apartment. He just stopped by to say “Thank you.”

I remember one time, a young man stopped by the branch and asked to see me. As he talked, I kept trying to figure out where I knew him from. He told me that he had just returned from an international conference where he had the opportunity to present his project. He just wanted to let me know that he achieved this goal because of his love of reading. When I apologized for not recognizing him, I was touched to hear him say: “Don’t worry, I have grown up since you last saw me, but you know what, I will never forget your voice.” This young man was in my preschool story time some 20 or so years ago. When just doing your job impacts lives it is hard to not love it.

Candace Clarke and Carol Freytag, Youth Services – Outreach
Candace and Carol visit local preschools, daycares and communities with the library bus (Community Center on Wheels).

Carol: I work with small children and I like to ask them funny questions to hear their funny answers. They have a different view of the world than adults do. This is my favorite part of the job – talking to the children.  I remember one day when we were out, there was a boy checking out 25 books with his library card. His friend was amazed that he could check out so many books with his card and he said, “That card is power!” The outreach part of the job is so rewarding. We bring families things that they might otherwise not be exposed to.

Candace: There is an exchange happening – it’s not just us bringing stuff to the kids, they are giving back to us, too. We share in their excitements and disappointments – their joys and their sorrows. One day there will be a child so excited to be off of school for a day and then another child sharing how his father died six months ago and he’s still sad about it.

Carol: The children become comfortable with us, we develop a relationship. We try to be another positive influence in their lives. It’s rewarding that they trust us, we are usually at each stop once a month.

Candace: We are something different and exciting that the kids can count on. I wish I could be out all day long with the kids. I enjoy being out in the community. I like to talk to people and get to know them.  I meet people where they go to school, where they do business and where they relax. I like getting to know them better and hearing what’s important to them.

I really like it when several generations visit the bus at one time. The older generation will say they remember visiting a bookmobile when they were young and they are so glad that we are here for their kids and grandkids. It validates what we are doing to hear that we are important to them and that the service we provide enriches their lives.

Back to Becky
Yes, we still have books in the Library, but today books are just one of the ways we bring people together. This is your Library, Boone County, tell us how we can better serve you, we are listening.